Tillie Hidalgo LimaImagine having to drive yourself to the hospital, check yourself in with a sudden ailment or worsening condition. The last thing on your mind is the caring of your home, pets, getting your bills paid and informing your family and friends where you are.

But a person is at the hospital shortly after to meet you, she goes over a list of things with you: What personal toiletries do you need? Who should be contacted? Where is your car parked so it can be driven back to your home and oh, yes … what is your favorite music? Frank Sinatra? No problem! Within hours you are recovering knowing that your Personal Concierge has taken care of the big and small things you could not attend to.

Peace of mind is priceless but for Best Upon Request it’s a business that has grown exponentially since CEO Tillie Hidalgo Lima took it over from her husband six years ago. Her company’s motto is “We ease the day…you seize the day” and in that spirit her associates take on the endless requests that go from dressing up like a patriot to announce a vacation to Williamsburg to a spouse to making a large sum cash deposit to the bank.

Best Upon Request focuses on B to B serving large clients in the health care industry with services that include running errands, child and elder care, event and travel planning among others.

“Some request are fascinating, interesting, huge, one customer wanted us to put gift baskets together.” Says CEO Tillie Hidalgo Lima but it’s her team’s ability to meet every request with timeliness and efficiency that has kept her business growing “This year our growth has been over 30 percent” but the business is feeling the effects of the economic turbulence “I am hearing of clients that are ready to sign and say ‘let’s wait’. However, Tillie is confident that her services are helping her clients’ bottom line by minimizing the stress on employees and families during hard times.

Tillie has taken Best Upon Request to a multimillion dollar company and credits her growth with her philosophy of focusing on the 3 pillars of excellence: culture, sales and strategy “your business strategy has to be very deliberate” says Tillie who as a former pharmacist knows that holding a persons trust in your hands is a great responsibility “You are putting together prescriptions for people that are keeping them healthy” her business philosophy runs along the same vein of caring and supporting a person with their most personal needs.

Want to be a personal concierge? See related article here.